FAQ

How can I purchase Röast products and services (trainings, workshops)?

On the roastcoffee.hu webshop, you can order our products quickly and easily. Place the desired item and/or service in your cart, then fill in the necessary details during checkout.

For services, please note that the purchase ID and confirmation email entitle you to use the service (training, course).

You can also find our products at our partners (cafes) and in BUTLERS stores.

What shipping methods can I choose?

Our website is connected with GLS, MPL, and Foxpost delivery services, and package point delivery can also be selected during the ordering process.

Personal pickup:

  • From June 9, 2025, ordered coffees and cascara can be picked up in person at the BorAgóra store in Budaörs, during opening hours. (Orders placed from June 7, 2025, can be picked up at BorAgóra.)
  • A prerequisite for pickup is that the order must be paid for in advance by bank card.
  • Once your order has been processed and prepared, we will send the invoice via email. You can pick up your package by presenting the invoice.
  • Pickup address: 2040 Budaörs, Szabadság út 17. (BorAgóra)

Opening hours:
Monday–Friday: 10:00–18:00
Saturday: 9:00–13:00
Sunday: closed

For personal pickup, neither cash nor bank card payment is possible. Uncollected packages cannot be stored, so they will be mailed to the billing address along with the cash-on-delivery shipping fee.

Amennyiben az Európai Unió más országába szeretnéd kérni megrendelt termékeid a kiszállítását, kérjük írj nekünk az info@roastcoffee.hu e-mail címre.  

If you would like to request the delivery of your ordered products to another country within the European Union, please contact us at info@roastcoffee.hu.

When will my order arrive?

Since quality is very important to us, we roast our coffees fresh. Therefore, if you place your order by Monday 24:00 (if it's a working day), we can only guarantee delivery that week. So be prepared to wait 4-5 days, or even a week, for your coffee. Be patient, believe us, it's worth it!

What payment methods can I choose?

You can choose either bank card online payment or cash on delivery during the payment process.

How can I modify my submitted order?

After placing an order, the data cannot be modified.

Where is my order?

Due to the fresh roasting, the delivery process can take 4-5 days. If you definitely need information about your order, please write to us at info@roastcoffee.hu .

I work in hospitality and would like to get in touch with you as a partner. Who should I contact?

Business customers can register at sales@roastcoffee.hu.

I'd like to order coffee for an office building. What is the process for this?

Business customers can contact us at sales@roastcoffee.hu.

I have another question / a different kind of question. How can I contact you?

At hello@roastcoffee.hu or info@roastcoffee.hu email addresses.